Chartwell IT installed Diver at Fairalls in 2011 after a successful trial period. Diver now provides us with the information we need to help us manage the business more effectively – everything from sales and profitability through to customers’ spending trends, quotation follow-up, pricing decisions, credit limit reviews, stock-turn, purchasing and rebate management.

Clear and concise reports are delivered automatically based on exceptions so it’s easy to focus on the issues that need attention. We also have an on-line Diver dashboard that brings all of the key business information together in one place. Peter from Chartwell IT works with us to continually develop and refine the system and ensure that it keeps delivering real business benefit to Fairalls. 

FairallsBob Fairall
Managing Director, Fairalls

Once we had decided that Vemcast Limited would benefit from internet exposure, then came the perplexing decision of what company to use in order to initiate the process. Chartwell IT were recommended to us by business colleagues, and from our initial meetings to the completion of our new website, we have been extremely pleased with the professionalism and attention to detail afforded us, along with the first rate after-service.

Vemcast Ltd“Ken Brown
Managing Director, Vemcast Ltd

The partners at Chartwell IT came and helped us with the set up of our Kerridge K8 software and some of our internal processes and we were very pleased with the results.

We have increased productivity with the same staff members. We have an excellent relationship with Chartwell IT.

County Battery ServicesRichard Fuller
Managing Director, County Battery Services

I was very pleased to have an independent review of our Kerridge system carried out – particularly as it was free of charge.

The Chartwell IT consultants took the time to talk to key staff, understand our business processes and completed the Health Check, including the provision of a comprehensive report, in one day on-site.

The Health Check has highlighted areas where improvements in the way we use K8 could deliver benefits to the business and I am pleased to recommend it to other K8 users.

FairallsNick Mole
Finance Director, Fairalls

Chartwell IT carried out a Kerridge System Health Check that was very detailed and informative. I was impressed with the professional, unobtrusive and diligent way in which the work was undertaken. The report that was delivered has given me the opportunity to target areas of the system that I may have overlooked.

I look forward to working with Chartwell IT on other areas of our business in the future.

Crescent Building SuppliesSimon Murray
IT Manager, Crescent Building Supplies

The partners at Chartwell IT enabled Plumbase to implement the Kerridge system in 190 branches and central functions. They subsequently ensured that we got the best out of the system through the provision of highly effective support and training services and were also instrumental in deploying ‘The Diver Solution’ which has since become an integral part of the business and provides real insight into the Company’s performance.

Highly recommended.

PlumbaseGerald Thrower
Former CEO, Plumbase
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