Documentation

At Chartwell IT we understand that you may not have the time or resources to produce documentation to support your business. But as your business grows there are benefits to be gained by having your policies, procedures and Business Processes clearly documented. As well as making it easy for new staff to quickly get up to speed, clear documentation is a great asset that helps get the most out of your investment in IT systems and ensure that ‘Best Practice’ is understood and implemented within your business.

From a systems perspective we recognise that it is important to document potentially complex technical information in a manner and format appropriate for all levels of system user. We have the skills to interpret the technology and then design and write documentation in the most effective way. The information can be presented through instruction manuals, quick-reference guides, CD-ROM or online help via your intranet.

How can Chartwell IT help?

We can provide professional documentation to support:

Business Processes

  • Chartwell IT can undertake initial research and information gathering
  • We can carry out business process reviews to establish ‘Best Practice’
  • We will write, edit and present information in plain English that fits with the agreed style, making sure the information is organised effectively.
  • We can copy-edit the work of colleagues within your business to present a unified style across all your documentation.

Systems Information and User Guides

  • Chartwell IT will analyse the information needs of the user(s).
  • We will write, edit and present information in plain English that fits with the agreed style, making sure the information is organised effectively.
  • We will ensure that user requirements are satisfied by liaising with in-house subject matter experts and sales and marketing specialists.

Training Manuals

  • Chartwell IT will gain a full understanding of the business systems and applications for which training documentation is to be prepared.
  • We will write, edit and present information in plain English that fits with the agreed style, making sure the information is organised effectively.
  • We will use the training manuals as the basis for bespoke training course delivery.

Please contact us for more information.

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